The Missing Link to Building Member Loyalty

Published by Ohio Society of Association Executives and Georgia Society of Association Executives

Register Here

In order to create loyal members, you must never be satisfied with Customer service! Customer service is what we are supposed to be doing anyway. And if you just provide customer service, you will get “the just fine” members. You know those members, don’t you? When you ask them, “How are they enjoying their time as a member?”, they tell you, “it’s fine." The key is to create the "Member Experience." When this happens, you will have brand ambassadors for your association. This, however, can be challenging… unless you have the missing link that will move you from customer service to customer/member experience! You will get this missing link in this webinar and how to apply it to the four strategies that are needed to move your “just fine” members to your loyal brand ambassadors!

Presenters:
Bob Pacanovsky
An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob Pacanovsky and his team had one opportunity to create both a wow experience and a lasting impression on their clients and guests. He has turned that expertise into a series of keynote seminar and strategic training he calls the “Black Tie Experience.”Through his work, Bob spent years observing and engaging with people on how they act, behave, serve and lead.

Cost:
$45 for Members
$75 for Non-members

Credit has been approved with the American Society of Association Executives for 1.0 CAE credit.