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Webinar: Personal Customer Service in a Digital Age
Tuesday, April 14, 2026, 1:30 PM - 2:30 PM EDT
Category: Webinars

Webinar: Personal Customer Service in a Digital Age

Published by Florida Society of Association Executives

Register Here

What You Will Learn:

  • Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
  • Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
  • Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment

Presenter: Russ Webb, CAE
Russ Webb, CAE is the Executive Director of the Bay Area Apartment Association, having moved to the Tampa Bay Area in 2020 after 21 years of managing the Atlanta & Georgia Apartment Associations. A tech junkie and speaker extraordinaire, Russ is a teacher at heart and the originator of edu-taiment -making people laugh while learning. 

$45 for Member

$75 for Non-members

Please note, the CAE Commission has announced a new CAE Registered Provider Program. At this time, this course may not be pre-approved for CAE credit, although the sponsoring organization will request it. GSAE believes it qualifies for credit for your qualification to sit for the exam or CAE renewal under Domain 6: Member and Stakeholder Engagement. In accordance with Commission requirements, the provider will maintain an attendance roster for 5 years.